Frequently Asked Questions
SALES QUESTIONS
Can I trade in my car?
Yes, you can. To get started, use our online Value Your Trade tool or contact our finance team to learn more.
Do you sell used cars?
Yes we have a selection of pre-owned and certified pre-owned vehicles that can be viewed online at our dealership.Can I value my trade-in online?
Yes, we have an online tool that will help you estimate what your vehicle is worth.
How can I figure out my monthly car payment?
You can use our online payment calculator to see what your monthly payments could be for the vehicle of your choice. You can also contact our finance team for more information!
How can I schedule a test drive?
You can schedule a test drive using our online form or calling us directly.What can I do if you don't have the car I'm looking for?
If we don't have the vehicle you're looking for, you can pre-order it with us! You can pre-order a vehicle online or call us for more information.
Do you have specials on your vehicles?
Yes, we have offers on vehicles that vary. You can browse them all online and contact us for more information.How do I save time at the dealership?
You can save time by shopping our inventory and financing options online!Will this dealer buy my car, even if I do not buy a car?
Yes, we may purchase your vehicle regardless, contact our team online to see how we can help you!
Is your showroom open on Sundays?
We are closed on Sundays, contact our team to see how we can help you!
Can I pre-order a Subaru?
Yes! You can find our Pre-Order form online or contact a member of our team to learn more about the process.
Do you offer any rebates?
Yes, we do! We offer a college grad and military rebate. To see if you qualify, you can learn more on our website or by contacting us.Can I sell my car here?
Yes, we may be able to purchase your vehicle. Contact us to learn more!
Do you offer warranties on your cars?
Yes, there are warranty options available. Please contact us to discuss them.
Do you have a seller who speaks Spanish in your store?
We do have several staff at our store that speak fluent Spanish and will be happy to assist you. Call us to schedule an appointment for your visit so we can be sure we connect you with the right person at the time that fits your schedule.
SERVICE & PARTS QUESTIONS
May I bring any vehicle in for service?
We service all makes and models. In addition to servicing on-brand vehicles, we also service all non-brands to meet our customer needs.Do you offer service specials here?
Yes, we offer service & parts specials here!
How do I schedule an oil change?
You can schedule an oil change online or call our dealership to make an appointment.
Can we purchase tires at the dealership?
Yes, we have tires for sale.
I don't own a Subaru but would still like to service my vehicle at your dealership. Will you work on other brands?
Yes, we'll service all vehicles no matter the make or model! Schedule your service online or give us a call!Can I get an oil change here?
Yes. Schedule your oil change online or give us a call!
What does it mean to be service certified?
It means our technicians have gone through standardized programs with education, practical experience, and in-shop experience that meets the standards for certification.
Why is my check engine light on?
Your check engine light could be on for several reasons from a loose fuel cap to a major engine failure, so it's important to have your vehicle serviced as soon as possible. Contact our team to see how we can help you!
Why are my brakes making strange noises?
If your brakes are making strange noises, it's a sign that brake repair is needed. Contact our team to see how we can help you or to schedule service.Is the service center open on Sundays?
We are closed on Sundays, but open Monday through Saturday. Contact our service team to see how we can help you!
Can I Switch to Synthetic Oil or a Different Grade?
We recommend you check the owner’s manual to see which oil grade is best for your car. Usually, switching to synthetic oil is not an issue but sometimes, it’s not the best practice for older vehicles. You can contact our service department to ensure that the oil grade you’re using is right for your car.
How often should I check my tire pressure?
With most new vehicles drivers can check the tire pressure on their dashboard but if you own an older vehicle it’s recommended to check your tires once a month. If you’re looking for a quality set of tires, a tire rotation or any other tire service, please contact our service department.
Why should I service my vehicle at a dealership?
When you service your vehicle at a dealership it'll be taken care of by a factory-trained technician who know their way around your vehicle's specific make and model. It is also the best way to ensure that your vehicle will receive genuine OEM parts! Call our service center to learn more and book your appointment today.
What is the benefit of using OEM parts?
We only use factory certified parts because they are designed to the exact factory specifications and they usually come with a manufacturer warranty.
Do you offer a payment plan for car service or parts?
We offer service and parts financing! You can start the financing process online or contact us for more information.
Can I get my battery replaced here?
Yes, we offer battery services here at Lafontaine Subaru Service Center.
